Warranty Claim
We’re here to help! If you are facing any issue with a product purchased from Airpods.my, you may be eligible for a warranty claim. Please review the following information carefully before submitting your claim.
Warranty Coverage
Our products come with a standard warranty, as mentioned on each product page. Warranty typically covers:
- Manufacturing defects
- Non-functional items on arrival
- Product stopped working
Note: Warranty does not cover physical damage, water damage, accidental breakage, or issues caused by misuse.
Warranty Period
The warranty period varies by product and is clearly mentioned on the respective product page. Common durations include:
- 7-Day Replacement Warranty
- 1-Month Warranty
- 3-Month Warranty
- 12-Month Warranty
- 24-Month Warranty
Eligibility Criteria
To be eligible for a warranty claim:
- The product must have been purchased from Airpods.my
- You must submit your claim within the warranty period
- You must provide proof of purchase (order ID, invoice, or confirmation email)
- The product must not have any signs of physical damage
How to Claim
Fill out the Warranty Claim Form here
- Attach proof of purchase (invoice or order confirmation)
- Attach product images or videos showing the issue
- Our team will review your claim within 3–5 business days
- If approved, we will guide you through the return or replacement process
Important Notes
- Warranty claims must be submitted via the official form only.
- The buyer is responsible for return shipping unless otherwise agreed.
- We reserve the right to reject claims that do not meet the warranty terms.
Contact Us
For any queries related to warranty, feel free to contact us:
Email: [email protected]
Website: airpods.my
Last Update: 20 July 2025