Refund & Return Policy
At Airpods.my, customer satisfaction is our top priority. Every product we sell is 100% original and comes with an official brand warranty. To ensure clarity, please review our refund and return guidelines below.
Refunds
- We do not issue cash refunds.
- If you receive the wrong item, we will arrange a free replacement. Return shipping costs will be fully covered by us.
- If an item is damaged or defective and cannot be replaced, we offer refunds only then.
Warranty Claims
- Every product comes with an official brand warranty.
- Warranty duration varies by brand and model (e.g., 3, 12, or 24 months). Please check the warranty field on the product page before purchase.
- Warranty covers manufacturing defects only and does not include accidental damage, misuse, or wear and tear.
- Warranty claims are reviewed within 3–5 business days, and approved claims are fulfilled with a replacement unit.
Shipping Costs for Returns
- If we shipped the wrong item or the item arrived defective, return shipping is free.
- For all other warranty claims, customers may need to cover the shipping cost to send the item back.
Order Cancellation/Changes
Customers can cancel or modify their orders within 2 hours of submission.
Damaged or Defective Products
- If you receive a product that is damaged, defective, or not as described, please contact us within 24 hours of delivery.
How to Initiate a Return
- Contact our support team via WhatsApp or Email with your order details.
- Our team will guide you through the return process.
- Pack the product securely and send it back to the address provided.
Contact Us
If you have questions about this Policy, please contact us at: Email: [email protected]